FAQ

Water damage should be addressed immediately. The longer water sits, the more damage it can cause. Water can quickly soak into porous materials like drywall, insulation, and flooring, affecting walls, floors, and structural components. In some cases, delays can lead to mold growth, higher repair costs, and more extensive damage. Calling a professional water damage restoration company serving the Bluegrass region right away can help minimize these risks and protect your property.

Water damage is often covered by insurance, but it depends on the source of the water and how quickly it is addressed. If the damage is caused by a sudden, accidental event, like a burst pipe, it’s typically covered. However, flooding due to external conditions may not be, as it’s generally covered under separate flood insurance policies. It’s best to consult with your insurance provider to fully understand your coverage.

After water damage, the first step is to ensure your safety. Turn off the power to affected areas to avoid electrical hazards. If it’s safe to do so, remove valuables from the water’s path. Then, contact a water damage restoration service immediately to prevent further issues, such as mold growth or structural damage, from worsening. The sooner you act, the better.

We use industrial-grade dehumidifiers and high-velocity air movers to dry walls, floors, and other affected areas. Our team uses moisture detecting equipment to assess the water content in materials, ensuring that every area is properly dried. In some cases, we may need to remove materials such as drywall or carpet if they are saturated. Our goal is to prevent mold growth and restore your home or business to its pre-damage condition.

Yes, water damage can lead to mold growth if not addressed quickly. Mold typically begins to grow within 24 to 48 hours in damp, moist environments. If left untreated, mold can cause health problems and further damage to your property. It’s important to dry out areas thoroughly and quickly after any water intrusion to prevent mold from taking hold.

Yes, mold can be harmful, especially to those with respiratory conditions, allergies, or weakened immune systems. Exposure to mold can lead to symptoms like coughing, sneezing, headaches, and skin irritation. In severe cases, it can lead to more serious health issues, such as asthma or lung infections, making it important to address mold problems promptly and professionally.

Mold thrives in environments with high humidity or moisture, typically caused by water damage, leaks, or inadequate ventilation. It can grow on a variety of materials, including wood, drywall, and carpet, and it’s most common in areas like basements, bathrooms, and attics. Mold spores are always present in the air, but they need moisture to begin growing and spreading.

Mold removal involves physically removing mold from surfaces. Mold remediation, however, is a more comprehensive process that includes removing the mold, addressing the moisture issue causing it, and restoring the affected area to a safe condition. Remediation often involves containment, cleaning, and the use of specialized equipment to ensure mold contamination is safely remediated and unlikely to return.

Our mold inspections are done by a mold remediation specialist and are strictly visual. We assess visual signs of mold and water damage and utilize moisture meters and thermal imaging to detect hidden moisture behind walls and under floors. We may also need to access adjacent rooms or spaces above or below the suspected or affected area. Once our visual inspection is complete, we will meet with the home or business owner to discuss our findings, suggested remediation plans, answer questions and concerns, and set a date for when the homeowner can expect to receive their estimate.

Mold testing typically involves collecting air and surface samples, which are sent to a lab to determine spore counts and identify specific types of fungi or other microbial organisms. We do not provide mold testing as it is often viewed as a conflict of interest for the property owner. Our team strictly provides visual inspections and remediation work, which includes the professional removal and cleaning of microbial overgrowth, most often under containment, using various cleaning agents and air-purifying equipment. We often perform remediation after mold assessments (testing) confirm that microbial overgrowth exists and remediation is necessary. We can also recommend third parties unaffiliated with us for mold testing if the client decides to proceed with lab testing.

Yes, we specialize in cleaning soot and smoke damage from all types of surfaces, including walls and ceilings. Our team uses specialized cleaning products and traditional techniques, recommended by the IICRC, to remove soot without causing further damage to your property. This process helps restore the appearance of your walls and ceilings and eliminates lingering odors that often accompany smoke damage.

Yes, we provide emergency board-up services for homes damaged by fire. This helps to secure the property, protect it from the elements, and prevent further damage or vandalism. Our team is experienced in quickly and efficiently boarding up windows, doors, and other openings after a fire.

Yes, we work directly with all major insurance carriers to streamline the claims process. We handle all necessary paperwork and coordinate with your provider for a smooth, hassle-free experience. Our team works with insurance companies like Allstate, Kentucky Farm Bureau (KFB), Progressive, USAA, State Farm, Nationwide, Liberty Mutual, GEICO, Farmers Insurance, Travelers, AAA, MetLife, and ASI. You can trust us to work with your insurance company to ensure your restoration needs are met promptly and professionally.

Yes, we are fully licensed and insured. This means that we meet all state and local requirements for the services we provide, and you are protected throughout the restoration process. Our team follows strict safety standards and industry regulations to ensure high-quality service and customer satisfaction.

Yes, all of our technicians are certified and trained in the latest restoration techniques. They undergo ongoing education to stay up to date on the best practices for water damage, fire damage, and mold remediation. We are an IICRC-certified firm, ensuring that our technicians meet the highest industry standards. Additionally, we are a Lead-Safe Certified Firm by the EPA, which means our team follows strict guidelines to protect your health and safety throughout the restoration process. You can trust that our technicians have the expertise and certifications necessary to provide effective, professional services.

Yes, we are available 24/7 for emergency services. Whether it’s water damage, mold remediation, or fire restoration, we’re here to help whenever disaster strikes. Our team provides live calls 24/7 and dispatches quickly throughout Lexington and the surrounding Bluegrass region. We’re locally owned and operated, IICRC-certified, and BBB A-rated, and we offer free inspections and veteran discounts. You can trust us to be there when you need us most

We proudly serve the Bluegrass area and surrounding regions, including Lexington, Georgetown, Versailles, Harrodsburg, Nicholasville, Wilmore, Frankfort, Shelbyville, Carrollton, Eminence, Lawrenceburg, and Taylorsville. Whether you need water damage restoration, mold remediation, or fire damage restoration, we’re here to help in your local community.